Privacy Policy

Social Work Solutions Australia is committed to protecting the privacy of an individual’s personal information. The following sets out how we aim to protect the privacy of your personal information, your rights in relation to your personal information managed by us, and the way we collect, use and disclose your personal information.   In handling your personal information, we will comply with the Privacy Act 1988 and the Australian Privacy Principles 2014 and the privacy provisions of all applicable legislation.   We have policies and procedures in place to ensure that:

  • personal information is managed in an open and transparent way
  • the privacy of personal information of participants and staff are protected
  • we collect and handle personal information fairly
  • personal information we collect is used and disclosed for legally permitted purposes only
  • we regulate access to and correction of personal information
  • we maintain the confidentiality of personal information through appropriate storage and security.

The kinds of information we collect Personal information is collected to provide care and services.  Personal information we collect could include your:

  • name, address, telephone number and email address
  • date of birth
  • gender
  • advocate or emergency contact’s telephone number and email
  • health information
  • diversity status (ethnicity, lifestyle preferences).

How we collect personal information

Personal information may be collected from:

  • you
  • your family members or significant others
  • your advocate
  • your doctor or other service providers or facilities.

We will collect personal information directly from you unless:

  • we have your consent to collect the information from someone else
  • we are required or authorised by law to collect the information from someone else
  • it is unreasonable or impractical to do so.

You can withdraw your consent at any time by contacting us; although you should be advised that this may impact on our capacity to provide services.  

Purpose of collecting personal information

Personal information is collected for the purposes of providing care and services. The information may be used to:

  • provide support services
  • enable service providers and medical practitioners to provide care and services

Disclosure of personal information

We may disclose your personal and health information, for the purpose of your care and services, to:

  • service providers who assist us in providing care and services, medical practitioners, external health agencies such as the ambulance service, hospitals, the National Disability Insurance Scheme, and other relevant government organisations
  • a person you have nominated as being your advocate, e.g. parent, child or sibling, spouse, a relative, a member of your household, a guardian, an enduring power of attorney, or a person you have nominated to be contacted in case of emergency, provided they are at least 18 years of age.

We may not use or disclose personal information for a purpose other than providing care and services, unless:

  • you have consented
  • the purpose is related to providing care and services, and you would reasonably expect disclosure of the information for that purpose
  • we believe on reasonable grounds that the disclosure is necessary to prevent or lessen a serious and imminent threat to your life, health or safety or a serious threat to public health or public safety
  • we have reason to suspect unlawful activity and disclosure is required or authorised by law.

Security of personal information

We take all reasonable steps to ensure that the personal information we hold is protected against misuse, loss, unauthorised access, modification or disclosure. We hold personal information in both hard copy and electronic forms in secure databases on secure premises and on secure, cloud-based technology, accessible only by our authorised staff.  

Accessing the personal information that we hold about you

Under the Privacy Act, you have a right to access your personal information that is collected and held by us. If at any time you would like to access or change the personal information that we hold about you, or you would like more information on our approach to privacy, please contact us.  

Privacy complaints

If you have any queries or complaints about our Privacy Policy please contact us at: info@socialworksolutions.com.au  

Availability and review of Policy

We will make our privacy policy available upon request and will provide a link to this policy from our website. This policy will be reviewed from time to time and any amendments will be incorporated into the updated policy.